All items are sold in brand new 100% working condition. Super Freaky Deals and any of its associates are not responsible for damage that occurs anytime after order is given to the US postal service. If something arrives damaged, the customer will need to submit an online insurance claim with the United States Postal Service at https://www.usps.com/help/claims.htm ..... USPS requires the customer to provide proof of damage to the shipping box and damage to the actual item by taking clear photos and submitting them with the claim. If the damage is internal and not visible, having a repair technician provide a free written (or printed) diagnosis and/or estimate will help with the insurance claims process. Customer will be asked to return item via mail, or bring into a USPS post office for inspection.